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Chatmatic offers a flexible and modular infrastructure designed to adapt to the unique needs of every business. With a structure based on branches, departments, and users, you can manage your entire operation from a single platform and easily control permissions and access.
By providing full control across different locations, teams, and communication channels, it increases operational efficiency while ensuring secure usage.
Branch-based structure: Separate organization for different cities and locations Department management: Define custom teams and departments for each branch
User and role management: Permission-based access control
Channel-based authorization: Dedicated access for WhatsApp, Instagram, and other accounts
Multi-language support: Build teams that operate in different languagesEasy integration setup: Connect all communication channels from a single dashboard
Don’t leave customer inquiries to chance. With Chatmatic, include every incoming request in your sales pipeline and track each stage step by step to ensure no opportunity is overlooked.
Organize all conversations and customer statuses in a single dashboard, clearly seeing where each customer stands in the process. Increase your conversion rate with more structured tracking, faster actions, and more effective process management.
Collect all customer messages from WhatsApp, Instagram, and other channels on a single screen. Every new inquiry is automatically included in your sales process and becomes easy to track.Faster first responses, fewer missed customers
With the Chatmatic reporting module, analyze your customer conversations and sales processes in detail. Clearly see how quickly each representative responds, which channel brings in more customers, and which conversations turn into sales.
Make data-driven decisions to improve your team’s performance, optimize your communication processes, and grow your sales in a more controlled way.
Agent-based performance tracking: Number of conversations, response rate, and sales contribution Channel and campaign analysis: Identify which sources generate more customers and sales
Message and interaction reports: How many people were contacted and how many responded
Sales conversion tracking: Measure the journey from conversation to sale
First response time analysis: How quickly agents respond to customers
Go beyond costly SMS messages limited by character counts and offering only basic delivery reports. With the Chatmatic WhatsApp Messaging Module, send richer, more effective, and fully trackable messages to your opt-in customer lists.
Through WhatsApp, you can reach your customers with long texts, images, and videos, and add call-to-action (CTA) buttons to drive instant engagement. You can track message delivery, read status, and responses in real time.
Transform your communication into real results with lower costs, higher open rates, actionable buttons, and increased engagement.
From resolving routine queries to updating records and processing requests, these digital teammates handle the busywork. No waiting, no hand-holding.
From AI agents that resolve routine queries instantly to AI-powered assistance for human agents, Freddy AI combines automation and intelligence to help your team work more efficiently, scale effortlessly, and deliver great experiences across every channel.
Learn moreA fully comprehensive solution that’s ready to use instantly, covering everything you need for customer service and team management from start to finish.
Manage both text messaging and voice interactions across all channels within a single CRM. Transitions between channels happen smoothly and naturally without any disruption, creating a faster, more fluid, and more efficient user experience.
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Integrate with the tools your team relies on, all natively built into Freshdesk. Get started without extra costs or complexity.
